Overview

  • Exchange and return is a guaranteed right for all our customers and applies to all products offered on our store.
  • All products displayed on our store are subject to the exchange and return policy according to the terms and conditions stated on this page.
  • Exchange or return requests are approved within 3 working days.
  • A fee of EGP 150 will be deducted from the total amount as package handling cost, in addition to the shipping fees.
  • The product must be in its original condition; otherwise, the used quantity will be assessed and its value deducted before issuing the refund.
  • Once the exchange or return request is approved, the courier will reach the customer within 3–5 working days.